A couple of things come out of this story:
- Although a great service, over-the-phone interpretation (OPI) is not perfect. In fact, Language Line, the company mentioned in the story, claims that it takes them in average 9.7 seconds to put a Spanish interpreter on the line, but in this case that claim was not materialized.
- It amazing how burocratic this 911 calls are.
- The comments from readers is shocking (mostly along the lines of immigrants, go home).
More on the interpretation business later this year.